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Frequently Asked Questions
Is free shipping available?
Is free shipping available?
Yes, FREE cash on delivery is available for orders above Rs 5,000. PKR View our Shipping and Delivery page for details.
What are your exchange policies?
What are your exchange policies?
Exchanges are only applicable on ready-made articles and must be requested within 3 days of receiving your order.
Items must be in original condition, unworn, and with all tags attached.
Customers are responsible for covering the return shipping costs.
No restocking fees will be applied to exchanged items.
What is the delivery time?
What is the delivery time?
Local order delivery can take between 5 - 7 working days, and International delivery can take between 10 - 15 working days; depending on the size and availability of the product. Orders are processed within 24 hours and are generally scheduled for delivery on the next working day. Timely delivery is subject to availability of stocks and payment authorizations. In certain cases, we might request for some form of payment verification or source to process the order.
During SALE delivery time is upto 10 working days.
What are the delivery charges for local and International orders?
What are the delivery charges for local and International orders?
Local
Shipping is free for domestic orders exceeding Rs. 5,000/- PKR.
International
For international orders, shipping charges will be calculated at the time of purchase
How will I know that you have received my order?
How will I know that you have received my order?
The Sales Order Summary emailed to you will act as confirmation that your order has been logged in our record. If you do not get this email, please Whatsapp Customer Service at +92 310-1111393
Are there any additional charges on exchange?
Are there any additional charges on exchange?
We will not charge for any exchange orders if the article(s) delivered to you was damaged or incorrect. If the customer wishes to exchange the article, even if the order was correct, then the customer will bear the expense of sending us the article(s).